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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic
Details

Topic 1

Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

Topic 2

Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

Topic 3

Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management
B. Forecasting and Pipeline Management
C. Guided Selling
D. Agent Desktop
E. Intelligent Lead Score

Answer: B,C,E

NEW QUESTION # 19
Which application would you use to execute an email campaign for a target group?

A. SAP Service Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: D

NEW QUESTION # 20
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Customer Data Cloud
B. SAP Successfactors
C. SAP Cloud ALM
D. SAP Analytics Cloud

Answer: A,C,D

NEW QUESTION # 21
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By providing visual search options to transform the shopping experience for customers
C. By supporting edge computing scenarios
D. By integrating with non-SAP systems
E. By generating engaging content for banners, social media posts, and blog posts

Answer: A,B,E

NEW QUESTION # 22
Which feature is available in SAP Commerce Cloud?

A. Case processing with registered products
B. Product catalog
C. Management for intercompany sales processes
D. Bounce management for new prospects

Answer: B

NEW QUESTION # 23
......

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