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ITIL-4-Specialist-Create-Deliver-and-Support Interactive Questions, ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps Free

ITIL-4-Specialist-Create-Deliver-and-Support training materials have now provided thousands of online test papers for the majority of test takers to perform simulation exercises, helped tens of thousands of candidates pass the ITIL-4-Specialist-Create-Deliver-and-Support exam, and got their own dream industry certificates ITIL-4-Specialist-Create-Deliver-and-Support exam questions have an extensive coverage of test subjects and have a large volume of test questions, and an online update program. ITIL-4-Specialist-Create-Deliver-and-Support Study Material has a high quality service team. First of all, the authors of study materials are experts in the field. They have been engaged in research on the development of the industry for many years, and have a keen sense of smell for changes in the examination direction.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

Topic
Details

Topic 1

Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.

Topic 2

Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.

Topic 3

Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :

Topic 4

Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.

Topic 5

Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.

>> ITIL-4-Specialist-Create-Deliver-and-Support Interactive Questions <<

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps Free - ITIL-4-Specialist-Create-Deliver-and-Support Valid Exam Braindumps

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q72-Q77):

NEW QUESTION # 72
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?

A. Designing a continuous integration/continuous delivery pipeline
B. Minimizing handoffs between specialists within a development team
C. Reducing the time spent assessing and approving changes
D. Reducing the time it takes to provide environments for projects

Answer: A

Explanation:
Designing a continuous integration/continuous delivery (CI/CD) pipelineimproves theentire end-to-end value streamby enabling faster, automated delivery of product innovations to customers.

NEW QUESTION # 73
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

A. Customer orientation
B. ICI/CD
C. Integration and data sharing
D. Robotic process automation

Answer: C

Explanation:
Integration and data sharingfocus onaligning and unifying multiple systemsto ensure smooth, cohesive service design and delivery.

NEW QUESTION # 74
An organization has found that a significant amount of rework is required because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved. Which approach can be used to reduce this rework and its consequences?

A. Use swarming to improve collaboration and validate information
B. Limit the use of tickets to major and high-priority incidents
C. Validate the data when tickets are being created by service desk agents
D. Train agents to capture the information required by each support team

Answer: D

Explanation:
The approach to reduce rework is to train agents to capture the information required by each support team (B).
The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 4.1.3) states: "Training service desk agents to collect comprehensive and accurate ticket data reduces escalation rework by ensuring higher tiers receive sufficient context, minimizing delays and recurring incidents." This empowers first-line support, unlike option A (validation is reactive), option C (restricts ticket use), or option D (swarming is broader but less targeted). The guide notes: "Effective training enhances ticket quality and resolution efficiency." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.1.3 - Service Desk Training and Ticket Management.

NEW QUESTION # 75
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

A. Swarming
B. Shift-left
C. Robotic process automation
D. Shortest item first

Answer: B

Explanation:
The approach that may help is shift-left (C). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.3.1) states: "The shift-left approach moves support activities to frontline teams or users through self-service or enhanced first-line capabilities, reducing resolution times by minimizing escalations to specialists." This directly addresses the scenario, unlike option A (prioritization method), option B (team collaboration), or option D (automation tool). The guide notes: "Shift-left enhances efficiency and user empowerment in incident management." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.1 - Shift-Left Approach.

NEW QUESTION # 76
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

A. Encourage informal teams across the organization
B. Incorporate the organization's vision into the team culture
C. Promote a culture of learning and development
D. Hold regular meetings focusing on problem solutions

Answer: B

Explanation:
Incorporating the organization's vision into the team culturealigns individual efforts with organizational goals, ensuring that team members focus on work that contributes to overall success rather than personal interests.

NEW QUESTION # 77
......

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